Refund policy

Return and Refund Policy

— Return Window: We offer a 14-day return or exchange period from the date of delivery.

— We kindly ask our customers to inspect their order upon arrival and contact us immediately if the item is defective or incorrect, so we can evaluate the issue and resolve it promptly.

— How to Initiate a Return: To start a return or exchange, please contact our dedicated care team at (care@samajugs.com) providing your order number and item details.

— Product Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

— Shipping Fees: Customers are responsible for return shipping costs, except in cases where the product is delivered damaged or with a clear manufacturing defect.

— Refund Process: Once the returned item is received and inspected, the refund will be processed to your original payment method within 7 to 10 business days.